Terms & Conditions

By accessing our website, booking our services, or using any of our cleaning solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all cleaning services provided by Shining Services, including but not limited to:

• House cleaning services
• Commercial and office cleaning
• Carpet and upholstery cleaning
• Bond cleaning services
• Window cleaning
• Event cleaning
• Steam cleaning services

We are committed to providing high-quality cleaning services. However, please note:

• We use eco-friendly cleaning products that are safe for children and pets
• Our team is fully insured and background-checked
• We bring our own cleaning supplies and equipment
• Service duration may vary based on property size and condition
• We cannot guarantee removal of all stains, especially old or set-in stains
• For health and safety reasons, we cannot clean areas with mold, asbestos, or biohazards

To ensure the best possible service, we ask that you:

• Provide clear access to all areas requiring cleaning
• Remove valuable items and personal belongings from cleaning areas
• Secure pets in a separate room or area
• Inform us of any special requirements or concerns before service
• Ensure someone is available to provide access if required
• Report any issues within 24 hours of service completion

Shining Services maintains comprehensive insurance coverage for all our services. However, our liability is limited to:

• Direct damage caused by our negligence during service
• Maximum liability of $1,000 per incident
• Claims must be reported within 24 hours of service
• We are not liable for damage to items not properly secured
• We are not responsible for damage to items with existing wear or damage

Payment is due upon booking confirmation. For recurring services, payment is processed on the day of service. Late payments may result in service suspension.

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact us: