Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1Introduction
At Shining Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and cleaning services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
Our Commitment
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to ensure your personal information is handled responsibly and securely.
2Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Full name and contact details
- Email address and phone number
- Residential or business address
- Service preferences and requirements
- Payment information (processed securely)
- Communication history and feedback
Usage Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website information
- Cookies and similar technologies
Service-Related Information
During service delivery, we may collect:
- Property access information
- Service completion photos (with consent)
- Quality assurance documentation
- Customer feedback and reviews
3How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Schedule and provide cleaning services
- Process payments and invoices
- Send service confirmations
- Handle customer support requests
Communication
- Respond to inquiries and requests
- Send service updates and reminders
- Provide customer support
- Share relevant promotions (with consent)
Business Operations
- Improve our services and website
- Analyze usage patterns and trends
- Ensure quality and safety standards
- Comply with legal obligations
Security & Safety
- Verify customer identity
- Prevent fraud and abuse
- Ensure staff safety
- Maintain service quality
4Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT support.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Security Measures
- Encryption of sensitive data in transit and at rest
- Secure payment processing systems
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
- Secure disposal of information when no longer needed
Data Breach Response
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in accordance with legal requirements and take immediate steps to contain and remediate the breach.
6Your Privacy Rights
You have the following rights regarding your personal information:
Access & Correction
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
Communication Preferences
- Opt-out of marketing communications
- Update your contact preferences
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
7Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Analytics Cookies
These cookies help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign performance.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.
8International Data Transfers
Your personal information is primarily stored and processed in Australia. However, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.
Safeguards Include:
- Data processing agreements with service providers
- Standard contractual clauses for international transfers
- Regular security assessments of third-party providers
- Compliance with applicable data protection laws
9Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to remove such information.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
0483 982 111
contact@shiningservices.com.au
Service Area
Darwin, Northern Territory
Website
www.shiningservices.com.au
Your Privacy Matters to Us
We are committed to protecting your privacy and maintaining the trust you place in us. If you have any concerns about how we handle your information, please don't hesitate to contact us.